Online Cigars And Cigarettes Forum

knight44 · Newbie Joined: 16 Jul 2009 Posts: 8

I have usually recieved my order by now,so can you see what is happening with this order?..Thanks!

Customer Support · Site Moderator Joined: 30 Sep 2005 Posts: 954

Hi,

Thank you for contacting us. Please don't worry, your order should arrive shortly. We have sent you an e-mail with the tracking number.
Please check that message.

Thank you

knight44 · Newbie Joined: 16 Jul 2009 Posts: 8

I called my local post office today,and he said it hasnt came in yet.It arrived in NY on the 15th...this is the longest it has ever taken...it dont look good.......i wonder if you can get more info about it?

Customer Support · Site Moderator Joined: 30 Sep 2005 Posts: 954

Hi,

Thank you for keeping us posted regarding the situation. We are sorry that the order is not with you yet. Unfortunately we cannot provide you with any further information. We kindly ask you to wait for the parcel till the deadline which will be November 5. If the parcel is still missing, we will fully refund the payment or send you a free replacement order.

Please wait till the stated date.

knight44 · Newbie Joined: 16 Jul 2009 Posts: 8

Still no sign of my order,it sure sucks having to pay full price for cigs all month.If I had the cash available I would just order 4 cartons right now.I gotta wait til Nov tho..

Customer Support · Site Moderator Joined: 30 Sep 2005 Posts: 954

Hi,

We apologize for this delay, the situation is completely out of our hands. We know that normally it does not take that long for our parcels to reach the destination. Hopefully the parcel will show up shortly.

We apologize for all the inconveniences caused.
Please keep us informed regarding further situation.
Thank you

knight44 · Newbie Joined: 16 Jul 2009 Posts: 8

This morning I checked the tracking of my package as Ive done every morning the last 3 weeks.The strangest thing .....it now says there is no record of this package!!!.....Ive never heard such a thing,do packages just disappear?,was it never mailed or something?....ive been getting the message it arrived in NY on oct 15th,all of oct,but now the 1st of Nov...there is no record of this item......so what happens now??

knight44 · Newbie Joined: 16 Jul 2009 Posts: 8

Its showing back up now,it is still in NY tho,Hard to tell why it said*no record of this item*first thing this morning,nov 1st....I am going to request a refund when time is up(and it dont show up here),and I will re-order(a smaller amount) before time is up for a refund...thanks

knight44 · Newbie Joined: 16 Jul 2009 Posts: 8

Well ,,,Fine-Ahhh-Leeee,exactly a month to the day after ordering,My package finally made it here.!!!!!!!!!!!!
It was well wrapped up and All accounted for.Slightly banged on the ends,but in great shape.I had all but given up on it,and planned to order less and get a refund.
I sure am glad to see these after paying regular price for cigs all month.!!!Hopefully these will last til my next order gets here.I may order less ,,,,2 times a month and see how it goes.
With the christmas season coming up,I sure hope the mail does not get slower.It may be good to plan ahead during the christmas rush.!!!
Thanks for coming thru!

Customer Support · Site Moderator Joined: 30 Sep 2005 Posts: 954

Hi,

Thank you for your post. We are glad that the order has finally reached the destination. We hope you are satisfied with the delivered merchandise. We had already experienced delivery delays during winter holidays season. We advise you to place a new order so that you would not run out of cigarettes before the next shipment comes.

Thank you for your patience and cooperation!